Citi CEO Jane Fraser swears by Warren Buffett’s golden rule for dealing with conflict at work: ‘Never, ever respond to that email in anger’
Citi CEO Jane Fraser uses Buffett's rule to model emotional discipline in high-stakes written communication.
My Employee Improves, Then Backslides. I’m Sick of Repeating the Same Conversation
Managers stuck in repetitive performance conversations need a new approach to break the backslide cycle.
RTO Won’t Cure Employee Loneliness. New Research Says Managers Must Do This Instead
New research finds RTO mandates fail to address employee loneliness; manager behavior matters more.
Why Your Employees Override AI
Employees routinely override AI recommendations, revealing a trust and change management problem leaders must address.
Research: How Speech Patterns Shape Opportunity at Work
HBR research shows speech patterns systematically shape who gets promoted and who gets overlooked at work.
Gen Z aren’t ready for the workplace—and this youth job program CEO is giving them a crash course in emails and workplace etiquette to change that
Gen Z workers need explicit coaching on basic workplace norms, signaling a gap managers can no longer ignore.
The executives going ‘fractional’, not freelance
Senior executives are increasingly choosing fractional roles over freelance, reshaping how expertise enters organizations.
We All Hated Busy Work. Now That It’s Disappearing, It Turns Out We Miss It.
WSJ finds employees miss low-stakes busy work as AI eliminates it, surfacing an unexpected morale and identity risk.
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Author Talks: Read the room before you lead it
McKinsey author argues leaders must read a room's dynamics before they can effectively lead it.
A comedian’s viral joke about Lovesac’s 24-box couch assembly wasn’t the problem. The company’s response was
Lovesac's response to a viral joke became the real crisis, illustrating how brands amplify minor moments.
Why leaders struggle with negative feedback
Most leaders avoid giving negative feedback for predictable psychological reasons that research now maps.
What Gets Your Best Employees to Stay
MIT Sloan research identifies what actually keeps top employees from leaving, with direct retention implications.
Corporate America Is Axing the ‘Micro-Team’ Boss
Companies are eliminating small-team middle managers, reshaping how leadership layers actually function.
how can I encourage my staff to bring me complaints?
Ask a Manager offers concrete tactics for creating the psychological safety employees need to surface complaints.
A Compelling Story Can Disarm Even a Skeptical Negotiator
MIT Sloan research finds a well-constructed story can shift even resistant negotiators, a tool every executive communicator needs.
The new management playbook for AI: How to move faster and create more value
McKinsey's new AI management playbook outlines how executives can accelerate value without losing control.
5 Ways to Make Office Days More Meaningful for Employees
Research-backed strategies help executives make in-office days genuinely worthwhile rather than obligatory and resented.
How QVC kept its cool after a live TV mishap
QVC's live TV mishap response offers a replicable model for calm, credible crisis communications in real time.
how can I be more patient with a frustrating employee?
Managing frustration with a difficult employee is a universal leadership challenge with real coaching implications.
Junior consultants called back to office as AI increases need for human skills
Consulting firms return junior staff to offices as AI raises demand for human skills leaders must cultivate.