how can I encourage my staff to bring me complaints?
Leaders who actively invite complaints build safer, more honest cultures that catch problems earlier.
A comedian’s viral joke about Lovesac’s 24-box couch assembly wasn’t the problem. The company’s response was
Lovesac's response to a viral joke became the real crisis, illustrating how brands amplify minor moments.
Why leaders struggle with negative feedback
Most leaders avoid giving negative feedback for predictable psychological reasons that research now maps.
CEOs Need to Stop Bragging About 4 A.M. Alarm Clocks—Here’s Why
Executives who brag about extreme schedules undermine credibility and team trust, research shows.
Corporate America Is Axing the ‘Micro-Team’ Boss
Companies are eliminating small-team middle managers, reshaping how leadership layers actually function.
Employees Used to Ask Their Managers. New Research Finds They’re Now Asking AI, and Leaders Need to Adjust
New research finds employees increasingly bypass managers for AI, requiring leaders to adapt their role.
my boss is also my mentor — when should I tell her I’m interviewing?
Executives interviewing while reporting to a mentor-boss face a unique disclosure timing dilemma.
Gen Z can’t figure out how to talk to their millennial and Gen X bosses—and it’s becoming a workplace crisis
Gen Z and older manager communication styles are clashing badly enough to be called a workplace crisis.
Ernst & Young Is Giving $100 Million in Bonuses to Staff for ‘Human’ Skills
EY commits $100 million in bonuses explicitly rewarding human skills as AI reshapes the workplace.
A Compelling Story Can Disarm Even a Skeptical Negotiator
Research shows a compelling narrative can shift even resistant negotiators, a direct executive skill.
The new management playbook for AI: How to move faster and create more value
McKinsey's new AI management playbook outlines how executives can accelerate value without losing control.
Junior consultants called back to office as AI increases need for human skills
Consulting firms return junior staff to offices as AI raises demand for human skills leaders must cultivate.
An Analysis of 1,000 Meetings Shows How the Best Leaders Shape Conversations
Analysis of 1,000 meetings reveals specific behaviors that distinguish how the best leaders guide group conversations.
AI Is Undermining Leaders’ Judgment. Here’s What to Do About It.
HBR finds AI tools are eroding executive judgment and offers concrete practices to reclaim decision-making authority.
What Gets Your Best Employees to Stay
MIT Sloan research identifies what actually keeps top employees from leaving, with direct retention implications.
5 Ways to Make Office Days More Meaningful for Employees
Research-backed strategies help executives make in-office days genuinely worthwhile rather than obligatory and resented.
How QVC kept its cool after a live TV mishap
QVC's live TV mishap response offers a replicable model for calm, credible crisis communications in real time.
Is the AI productivity story at a turning point?
McKinsey examines whether AI productivity gains are finally materializing at organizational scale.
Chipotle’s COO takes employees to dinner every week to spot his next leaders—here are the 4 traits he’s seeking
Chipotle's COO uses weekly team dinners to identify leadership potential through four observable traits.
'Intolerable and inexcusable': AMC CEO apologizes for Dune: Part Three ticket crash
AMC's CEO apology for a ticketing failure shows how swift, direct acknowledgment can reset public trust.