how can I encourage my staff to bring me complaints?
Leaders who actively invite staff complaints build better early-warning systems for organizational problems.
A comedian’s viral joke about Lovesac’s 24-box couch assembly wasn’t the problem. The company’s response was
Lovesac's response to a viral consumer joke became the reputational problem the joke never was.
Why leaders struggle with negative feedback
Leaders systematically avoid delivering negative feedback in ways that undermine team performance and trust.
The Recruiter Was 5 Minutes Late and Kept Her Camera Off. The Candidate Saw a Bigger Red Flag
Job candidates are reading recruiter behavior as a direct signal of company culture before accepting offers.
Gen Z can’t figure out how to talk to their millennial and Gen X bosses—and it’s becoming a workplace crisis
Gen Z and older manager communication styles are clashing badly enough to be called a workplace crisis.
Deliver Bad Earnings News Without Making It Worse
HBR offers executives a framework for communicating bad financial news without amplifying the damage.
Demand for One Leadership Skill Just Spiked 350% in a Year, Report Finds
Demand for one specific leadership skill jumped 350 percent in a year — executives should know which one.
How Leadership Anxiety Derails Transformation
Leadership anxiety quietly derails organizational transformation efforts before structural barriers ever get the blame.
Ernst & Young Is Giving $100 Million in Bonuses to Staff for ‘Human’ Skills
EY commits $100 million in bonuses explicitly rewarding human skills as AI reshapes the workplace.
The new management playbook for AI: How to move faster and create more value
McKinsey's new AI management playbook outlines how executives can accelerate value without losing control.
Junior consultants called back to office as AI increases need for human skills
Consulting firms return junior staff to offices as AI raises demand for human skills leaders must cultivate.
5 Ways to Make Office Days More Meaningful for Employees
Research-backed strategies help executives make in-office days genuinely worthwhile rather than obligatory and resented.
AI Is Undermining Leaders’ Judgment. Here’s What to Do About It.
HBR finds AI tools are eroding executive judgment and offers concrete practices to reclaim decision-making authority.
What Gets Your Best Employees to Stay
MIT Sloan research identifies what actually keeps top employees from leaving, with direct retention implications.
How QVC kept its cool after a live TV mishap
QVC's live TV mishap response offers a replicable model for calm, credible crisis communications in real time.
telling two employees they didn’t get a promotion but their coworker did
Handling promotion denials well requires specific messaging discipline that most managers underestimate.
Is the AI productivity story at a turning point?
McKinsey examines whether AI productivity gains are finally materializing at organizational scale.
Chipotle’s COO takes employees to dinner every week to spot his next leaders—here are the 4 traits he’s seeking
Chipotle's COO uses weekly team dinners to identify leadership potential through four observable traits.
Air Canada Picks Outsider as Next CEO to Rebuild Trust After Video Fallout
Air Canada's choice of an outside CEO after a trust crisis signals how boards use leadership hires to signal accountability.
'Intolerable and inexcusable': AMC CEO apologizes for Dune: Part Three ticket crash
AMC's CEO apology for a ticketing failure shows how swift, direct acknowledgment can reset public trust.