how can I encourage my staff to bring me complaints?
Creating psychological safety for staff complaints requires deliberate structural and behavioral signals.
A comedian’s viral joke about Lovesac’s 24-box couch assembly wasn’t the problem. The company’s response was
Lovesac's response to a viral joke became the real crisis, illustrating how brands amplify minor moments.
Why leaders struggle with negative feedback
Most leaders avoid giving negative feedback for predictable psychological reasons that research now maps.
my boss is also my mentor — when should I tell her I’m interviewing?
Executives interviewing while reporting to a mentor-boss face a unique disclosure timing dilemma.
The Recruiter Was 5 Minutes Late and Kept Her Camera Off. The Candidate Saw a Bigger Red Flag
Job candidates are reading recruiter behavior as a direct signal of company culture before accepting offers.
Gen Z can’t figure out how to talk to their millennial and Gen X bosses—and it’s becoming a workplace crisis
Gen Z and older manager communication styles are clashing badly enough to be called a workplace crisis.
Deliver Bad Earnings News Without Making It Worse
HBR offers a disciplined framework for delivering bad financial news without compounding credibility damage.
Demand for One Leadership Skill Just Spiked 350% in a Year, Report Finds
Demand for one specific leadership skill jumped 350 percent in a year — executives should know which one.
Ernst & Young Is Giving $100 Million in Bonuses to Staff for ‘Human’ Skills
EY commits $100 million in bonuses explicitly rewarding human skills as AI reshapes the workplace.
A Compelling Story Can Disarm Even a Skeptical Negotiator
Research shows a compelling narrative can shift even resistant negotiators, a direct executive skill.
The new management playbook for AI: How to move faster and create more value
McKinsey's new AI management playbook outlines how executives can accelerate value without losing control.
Junior consultants called back to office as AI increases need for human skills
Consulting firms return junior staff to offices as AI raises demand for human skills leaders must cultivate.
5 Ways to Make Office Days More Meaningful for Employees
Research-backed strategies help executives make in-office days genuinely worthwhile rather than obligatory and resented.
AI Is Undermining Leaders’ Judgment. Here’s What to Do About It.
HBR finds AI tools are eroding executive judgment and offers concrete practices to reclaim decision-making authority.
What Gets Your Best Employees to Stay
MIT Sloan research identifies what actually keeps top employees from leaving, with direct retention implications.
How QVC kept its cool after a live TV mishap
QVC's live TV mishap response offers a replicable model for calm, credible crisis communications in real time.
Is the AI productivity story at a turning point?
McKinsey examines whether AI productivity gains are finally materializing at organizational scale.
Chipotle’s COO takes employees to dinner every week to spot his next leaders—here are the 4 traits he’s seeking
Chipotle's COO uses weekly team dinners to identify leadership potential through four observable traits.
Air Canada Picks Outsider as Next CEO to Rebuild Trust After Video Fallout
Air Canada's choice of an outside CEO after a trust crisis signals how boards use leadership hires to signal accountability.
'Intolerable and inexcusable': AMC CEO apologizes for Dune: Part Three ticket crash
AMC's CEO apology for a ticketing failure shows how swift, direct acknowledgment can reset public trust.